Live From The Festival of Books - April 26, 2010 - Segment One

Live From The Festival of Books – Betsy and Renee are joined by Daryl Wizelman, author of the book Heart Leader: A Personal Journey To The Heart of Business and Life. According to Daryl, there’s too much in our society that says “you’re not okay” or “you’re less than”, and writing this book allowed him to point out to people that “you are great, no matter what tools you have.” The philosophy behind Heart Leader is treating people who work with you more like family than you would typically treat an employee. Daryl not only believes that you can increase the profits of your business by treating people better—such as cutting down on recruiting and training costs—but that his approach creates synergy inside and outside the organization. One of the lessons in Heart Leader that exemplifies this approach is posing the question “Will you forgive me,” instead of telling someone “I’m sorry.” As Daryl explains, when you say “I’m sorry,” you have all the power in the situation; however, when you say “Will you forgive me,” you give a sense of empowerment to the other person.  For more on his book go to www.darylwizelman.com

2Minutes&More with Betsy Berkhemer and Renee Fraser airs every Sunday at 1pm on KFWB NEWS TALK 980. Tune in for a full hour of tips for business success.