Subscribe to NewsTeamwork in Business - January 24, 2010 - Segment One
Teamwork - Based on a Gallop study, the companies scoring highest in employee satisfaction and customer satisfaction generated $21 dollars extra in profit per square foot. Translation: The more engaged your employees and customers are, the more profit your company will make. Sports analogies apply to business in many ways - listen in to practical examples of how to engage your team.
2Minutes&More with Betsy Berkhemer and Renee Fraser airs every Sunday at 1pm on KFWB NEWS TALK 980. Tune in for a full hour of tips for business success.
Your post - Employees and customers that are more engaged and satisfied produce $21 more profit per square foot — is music to my ears. I have been teaching professional people-skills for 20+ years and have known that the results are better when employees have excellent interpersonal and communcation skills. The way they interact with customers changes and customer sat. goes up. Take a read of my post on how to ACE every interaction - http://katenasser.com/ace-your-next-customer-service-moment/ .
I welcome your thoughts and comments there and will certainly tweet your post on Twitter!
Many thanks for contributing to the message of profitable people-skills.
Kate Nasser, The People-Skills Coach
Kate,
Thanks for listening. Your ACE approach makes great sense. Emotional intelligence and eengagment for employees are such important qualities for strong leaders. Good luckwith your work.